AdventHealth Registered Nurse Patient Care Supervisor in Shawnee, Kansas
Patient Care Supervisor AdventHealth Shawnee Mission
Location Address: 9100 W. 74 th Street, Mission, KS 66204
Top Reasons To Work At AdventHealth Shawnee Mission
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite child care center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
You Will Be Responsible For:
Support and adhere to organizational policies, procedures and protocols.
Attendance patterns reflect commitment to job requirements and patient care needs.
Professional appearance is in accordance with dress code standards.
Demonstrate patient advocacy by honoring of patient rights, advance directives and Ethics Committee referral process.
Model ability to promote patient satisfaction and resolve complaints and conflicts. Utilizes the (Listen, Apologize, Solve, Thank) model to address patient/family (or customer) care concerns.
Maintain and promote complete confidentiality, privacy and dignity of customers as identified in the booklet “Expectations for Customer Service Excellence.”
Demonstrate positive collaborative behaviors with members of the health care team.
Develop and maintain effective communication with patients and families, demonstrating respect for human diversity.
Model behavior conducive to the development of a positive, supportive and productive team.
Represent administration to the public and notifies administrator on call as appropriate.
Demonstrate effective interpersonal skills within own department, with administrative team and throughout hospital.
Perform coaching/evaluation sessions with associates on a timely basis to foster staff development and growth in a caring and respectful manner.
Demonstrates and conveys a favorable image of the Medical Center.
Work within the parameters of the Kansas Nurse Practice Act and adhere to regulatory standards.
Delegate and/or assign nursing associate responsibilities considering the following factors - the degree of supervision needed by the associate, competence and experience level, staff availability, and patient acuity.
Follow-up on patient complaints utilizing Patient Care Problem Solving Process and/or Conflict Resolution Process to resolve patient care conflicts.
Utilize Conflict Resolution Process to resolve conflicts and maintain collaborative relationships.
Demonstrate and model positive behaviors, which are supportive of change.
Ensure adherence to Corporate Integrity Plan for self and coworkers.
Anticipate, recognize, and appropriately intervene with risk management issues.
Take responsibility for own actions, openly admit mistakes and seek ways to correct the problem.
Model ethical behavior in decision making and in all situations.
Contact marketing department in dealing with media calls.
Document incidents as needed for follow up in a manner that is are clear and factual of the event and sent to appropriate department manager.
Incorporates patient, physician, customer needs and concerns into decision-making and organizational action.
Model outstanding patient and customer service and hold staff accountable for the same.
Prioritize urgent needs of the hospital and will provide administrative directions to meet these needs.
Assess patient care units to gather pertinent information to optimize productivity and improve patient outcomes.
Respond appropriately to emergency situations with appropriate notification of administrative personnel on call, and take action as defined in Rapid Respond Team, crisis, or code blue plans as applicable.
Facilitate critical thinking and decision-making skills of colleagues.
Monitor and assess customer satisfaction data and takes corrective action as appropriate through the CQI process.
Identify any age specific growth and developmental issues and incorporate into plan of care.
Facilitate intradepartmental problem solving (admitting, E.D., O.R., units), and make administrative decision to provide best practice judgments.
Implement nursing interventions according to the plan of care, hospital policies, procedures and protocols.
Facilitate implementation, execution, and compliance of policy and procedures.
Collaborate with physicians and other disciplines to provide quality patient care.
Make sound clinical judgments about patient care as evidenced by practice, progress notes and plan of care.
Perform technical skills and use equipment safely and effectively.
Verbally communicate assessment information and health status to the appropriate person(s), i.e.co-workers, interdisciplinary caregivers and physicians.
Assess staffing regularly and makes administrative decisions as needed based on evaluation of effectiveness, change in census or acuity. Document changes on the staffing sheet.
Communicate staffing changes in a timely and effective manner to the facilitators.
Responsible for the surgery call process after regular surgery hours, and facilitate emergency surgery scheduling with physicians
Complete mandatory job requirements without prompting. Assume accountability for and initiate Performance Development Process.
Demonstrate knowledge of or how to access information on current practice standards and issues, such as:
policies and procedures
hospital crisis plans
equipment and forms.
Support the development and participate in the implementation of changes in practice standards, policies and procedures.
Attend scheduled unit meetings and be accountable for obtaining information from all meetings.
Participate in hospital and unit quality and process improvement activities.
Participate on committees to provide nursing administrative supervisor’s perspective and representation.
Monitor the quality of service and outcomes through use of CQI techniques and manages CQI process in department.
Demonstrates problem-solving skills that maximize value and which incorporates use of the value equation.
Participate in educational opportunities for self in leadership and technical/clinical disciplines.
Demonstrate delegation skills in an effective manner.
Assure that staff utilizes and applies learning in the work environment (transfer of training).
Provide leadership by role modeling, coaching, counseling, and conflict management skills.
Demonstrate a commitment self-development profession and SMMC.
Monitor and influences the care of complex patients to promote appropriate utilization of health care resource.
Function as a resource nurse in establishment/adherence to nursing standards.
Identify opportunities for fiscal responsibility/cost savings in utilization of health care resources.
Relate standards of care to budgetary and staffing changes.
Organize and prioritize work and demonstrate flexibility to accommodate changing work environment, high acuity, high census and sudden emergencies to meet unit/organizational needs.
What You Will Need:
Associate’s Degree in NursingBachelor’s Degree in Nursing or obtained within 4 years of employment
Kansas Registered Nurse License
BCLS obtained through the American Heart Association
The Patient Care Supervisor (PCS) is accountable for administrative supervision of the hospital during the evening, weekends, and designated holidays hours. The PCS is responsible for acting as a role model for the vision and values of Shawnee Mission Medical Center. S/he is accountable for working within the parameters of the Kansas Nurse Practice Act, regulatory standards, established policies, protocols and procedures; and utilizes other pertinent references as guidelines for clinical practice. The PCS collaborates with patients, families, physicians and associates to meet customer needs and expectations in a patient focused/healing environment. PCS is accountable for administering, supervising and/or coaching this process to strengthen the accountable work team.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.