AdventHealth Assistant Vice President Patient Access in Tampa, Florida
Our Mission to Extend the Healing Ministry of Christ
Employees are hired to help Adventist Health System extend the healing ministry of Christ. They are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, treating customers and co-workers with respect and dignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality, abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamwork behaviors, being effective in conflict resolution, helping others to understand issues and accept changes, demonstrating high standards of work performance and flexibility, maintaining positive interdepartmental relationships, keeping a positive attitude, and adhering to the policies and procedures of the organization.
Assistant Vice President provides leadership to all areas of responsibility within the Patient Access Department with oversight of multiple facilities and maintains ongoing communication with system and campus leadership to ensure consumer centric, results-oriented performance in alignment with the mission and vision of Florida Hospital. Reporting to the Division Vice President of Revenue Cycle Operations will provides operational oversight of patient registration, prior authorization, pre-registration, and central scheduling, Medicaid Eligibility, future state business office call center, leadership and subject matter expertise in the delivery of all Patient Access services. AVP is charged to lead access-focused initiatives that create and support exceptional patient access and service, employee satisfaction, growth and volume management, telephone technology advancement. Strategically designs and continuously researches the Patient Access processes to ensure our system key performance indicators are challenged and increased to drive improvements in all key indicators set by administration. Responsible for continuous process improvement amongst all key points of patient financial clearance by planning, developing, and executing campaigns for performance excellence, process improvement, performance measurement and knowledge management initiatives. Will work closely with clinical chair persons and operational leaders to ensure optimal patient access strategies are developed, implemented, and sustained to support seamless patient service. Identifies latent skills in staff and provides opportunities for personal and professional development. Effectively communicates with a broad spectrum of internal and external customers. Responsible for developing and meeting an annual budget and improving operational efficiency while maintaining or exceeding performance in extending excellence elements (Team, Clinical, Service, Market, Finance).
KNOWLEDGE AND SKILLS PREFERRED:
Working knowledge of Microsoft PowerPoint
Working intermediate knowledge of Microsoft Excel
Working intermediate knowledge of patient accounting systems as well as back-end and front-end revenue cycle functions and processes
EDUCATION AND EXPERIENCE REQUIRED:
- Minimum BS in Business Administration (or equivalent), Health Services Administration, Hospitality Administration, or equivalent
EDUCATION AND EXPERIENCE PREFERRED:
Preferred MBA, CMPA, or CPAM
Minimum ten (10) years’ experience in Patient Access Department or related area, including four (5) five years’ experience in director-equivalent role.
Minimum five (5) years’ experience with centralizing, integrating and managing multiple sites/hospitals and call center environments.
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
- Lean and or Six Sigma certification
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.