AdventHealth Call Center Rep Cert Medical Assistant Physician Administration FT Days in Tampa, Florida


CMA Call Center Rep Phys Admin AdventHealth Medical Group

Telecom Parkway Tampa, FL

Top Reasons To Work At AdventHealth Medical Group

  • Rollover PDO with service year increases in accrual

  • Comprehensive benefits package; including tuition reimbursement and matching 403b plan

  • Patient facing positions receive company paid initial sets of scrubs

  • Company Discount programs

  • Growing Organization

Work Hours/Shift:

Full Time Days

You Will Be Responsible For:

  • Maintains efficiency in patient work-up flow and triage responsibilities.

  • Demonstrates care for one another by working all areas, open to change, sensitive to department needs, effectively participates in conflict resolution/problem solving.

  • Demonstrates knowledge and compliance of Florida Hospital Physician Group guidelines and regulatory requirements.

  • Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regards to our patients’ experience.

  • Considers factors related to safety, effectiveness, cost and impact on daily operations.


What You Will Need:


  • High School Graduate or Equivalent.

  • Graduate of school or program as a Certified Medical Assistant (CMA).

  • Minimum of 3 years’ experience in a clinical setting.


  • Certified Medical Assistant

Job Summary:

The Call Center Representative (CCRCMA) should be Certified Medical Assistant and work seamlessly with: patients, healthcare teams and resource providers in the Hospital, Physician Offices and other facilities. The CCRCMA is responsible for answering phones in a timely and professional manner while scheduling patients with physician offices via incoming and outbound calls. The CCRCMA should be customer service focused to create an excellent patient experience. The CCRCMA should provide operational support in delivery of patient care in a call setting environment and is responsible for assisting with daily call center operations including but not limited to billing, invoicing, scheduling, updating and managing patient medication lists, medication refill requests, tracking of procedures, reporting and insurance verification via workflow designated.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.