AdventHealth Telecom / Switchboard Specialist - PT/Day (32 sch. Hrs. Wkends) in Tampa, Florida

Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Work Hours/Shift

PT / Day

Florida Hospital Tampa

Our hospital has celebrated many firsts in Tampa’s health care history since we opened our doors in 1968. Today, more than four decades later, Florida Hospital Tampa continues to offer innovative medicine as we elevate health care in the Tampa Bay region.

At Florida Hospital Tampa, our diverse clinical specialties provide world-class health care to our patients. We offer the most trusted, expert care in key specialties including cardiovascular care, neurosciences, orthopedics, women's health, cancer and surgery. Our skilled surgeons not only utilize minimally invasive and robot-assisted procedures, but they are also leaders in improving these advanced techniques.

You will be responsible for:

  • Patient First Service Management Standards of Excellence.

  • Meet call standards.

  • Uses the Public Address System according to hospital procedures.

  • Answers incoming calls and transfers as needed following switchboard call processing procedures.

  • Attend all scheduled staff meetings.

  • Adheres to hospital's IPP on clocking in and clocking out according to hospital standards.

  • Responds quickly and accurately to all Codes following proper procedures.

Qualifications

What will you need?

  • Knowledge of switchboard operations.

  • Ability and willingness to work independently as well as in a team environment.

  • Ability to work and respond to a stressful environment.

  • Ability and willingness to adapt to change.

  • Ability to work a flexible work shift to include nights, weekends, and holidays.

  • Basic computer knowledge/awareness.

  • Complies with the Employee Code of Conduct.

  • Demonstrates compliance with all federal, state and local laws; rules and government.

  • Verbalizes understanding of reporting process of any actual or perceived violation.

  • Recognizes incidents as defined and described in the Hospital’s Institutional Policies and Procedures.

  • Understands the method and reasoning for reporting incidents.

  • Demonstrates ability to complete the Hospital’s Incident Report Form.

  • Assists others in recognizing and reducing risk within the department or other areas of the Hospital.

  • Demonstrates effective communication skills with all team members, patients and families.

  • Maintains satisfactory participation and attendance at required and non-required meetings and staff development programs.

  • Promotes evidence of adherence to the hospital confidentiality policy.

  • High school graduate or equivalent.

  • Two (2) years’ experience in operation of a PBX console or high phone volume capacity.

  • Two (2) years’ experience in a hospital setting. (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.