AdventHealth Careers for Veterans

Job Information

AdventHealth Patient Access Registration Representative Full Time Day in TAVARES, Florida

Description

Patient Access Registrar AdventHealth Waterman

Location Address: 1000 Waterman Way Tavares, Florida 32778

Top Reasons To Work At AdventHealth Waterman

Career growth and advancement potential

Health Insurance Coverage

High quality of life with low cost of living just outside of Orlando, Florida

Work Hours/Shift:

Full Time, Day

You Will Be Responsible For:

  • Maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services. Performs and processes accurate Pre-Registration procedures to meet the needs of Patient Access/Patient Financial Services Department in order to ensure expeditious and accurate payments on patient accounts, meeting productivity standards established by Leadership.

  • Meets or exceeds audit accuracy standard goal determined by Patient Access Leadership. Ensures integrity of patient accounts by working error reports daily and/or entering appropriate and accurate data, and documenting all attempts made to collect and/or obtain missing documentation. In working accounts for authorization, is held responsible for Denials to protect financial standing of Florida Hospital Waterman.

  • Uses utmost caution that obtained benefits, authorizations, and/or Pre-Certifications are accurate according to the actual test/procedure or registration being performed. Ensures all benefits, authorizations, pre-certifications, and financial obligations of patients, are documented on account memos, clearly, accurately, precise, and detailed to ensure expeditious processing of patient accounts. In working patient accounts for benefits; monitors accounts for change in insurance status.

  • Verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members. Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit.

  • Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempts for collections, using approved verbiage, timely and consistently. Proactively seeks assistance to improve collections.

Qualifications

What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED :

  • Basic knowledge of Microsoft Office Programs such as Outlook, Word, and Excel

  • Proficiency in performance of basic math functions.

  • Capability of communicating professionally and effectively in English, both verbally and in written.

  • Knowledge of medical terminology Preferred.

  • Knowledge of insurance plans Preferred.

  • College education or coursework in business or healthcare, or related field preferred.

  • Minimum 1-year experience in Patient Financial Services Department or related area (registration, finance, collections, customer service, medical office, contract management) preferred.

Job Summary:

Under general supervision, maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services. Meets or exceeds department audit accuracy standard goal determined by Patient Access Leadership. Uses utmost caution that obtained benefits, authorizations, and/or pre-certifications are accurate according to the actual test/procedure or registration being performed. Directly communicates with patients telephonically to verify patient demographics and insurance information. Ensures all financial obligations are communicated to patients clearly, updated on account, and detailed to ensure expeditious processing of patient accounts at time of visit. Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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