Job Information

AdventHealth Intake Planner Behavioral Health FT in United States



AdventHealth Hendersonville 100 Hospital Drive Hendersonville NC 28792

Top Reasons to Work at AdventHealth Hendersonville

  • Immediate Benefits

  • Join a family of caregivers who provide whole person care; body - mind - spirit, to people living in communities accross Western North Carolina and nearby regions.

  • AdventHealth Hendersonville offers the uncommon compassion of a hometown community hospital powered by the support of a national healthcare system enabling it to provide services, technologies, and facilities to meet the whole health needs of our communities.

  • Faith based organization that extends Christ's healing ministry to every person, every time.

  • Co-workers who feel like family and together deliver on our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own It.

  • As a part of the more than 1,100 team members who make up AdventHealth Hendersonville, you will enjoy competitive salaries, immediate benefits and opportunities for growth and leadership development.

Work Hours/Shift

Full Time, Day and Night shifts available. 36 hours per week; 7a to 7p or 7p to 7a

You Will Be Responsible For

• Identifies and implements opportunities to go above and beyond in customer service

• Obtains and documents appropriate release of information forms

• Demonstrates working knowledge of HIPAA guidelines

• Adheres to confidentiality guidelines, especially on issues related to patient's privacy, as well as departmental issues

• Understands and practices ethical standards

• Incorporates patient, physician, customer needs and concerns into decision-making

• Demonstrates appropriate decision-making skills that are based on patient's clinical need, level of crisis, and need for safety

• Demonstrates ability to function independently and appropriately consults clinicians and/or supervisor when decision is beyond

position's scope of practice

• Demonstrates knowledge of a variety of psychiatric and/or substance abuse issues

• Demonstrates ability to interact with challenging patients and uses skills to de-escalate situations

• Audits daily charge entry to ensure accuracy

• Assesses need for follow-up contact with customers and initiates contact to pursue appropriate intervention

• Maintains knowledge and practices within regulatory standards

• Attends meetings pertinent to departments and reports pertinent information as required

• Demonstrates awareness of fiscal resources of department

• Maintains working knowledge of budgetary goals

• Demonstrates effective approaches to up-front cash collections and maintains appropriate documentation of collections

• Makes suggestions to Director/Clinical Manager for opportunities for increased productivity within Department

• Demonstrates effective communication skills; including service recovery skills

• Provides and fosters high quality service through positive interpersonal relations

• Demonstrates ability to prioritize and organize workload in an efficient and productive manner in the assigned work time

• Demonstrates professional appearance in accordance with dress code standards

• Opt-In participation in Emergency Notification System as applicable to facility

• Performs other duties as assigned


What You Will Need

  • Bachelors Degree and 1 + years experience required

  • Basic Life Support - CPR Cert required

  • Basic computer skills and knowledge of Microsoft Office strongly preferred

Job Summary

The Intake Planner collaborates with all Behavioral Health Services. The Intake Planner coordinates and arranges for community access to the Behavioral Health programs and requires independent decision making and functioning. The Intake Planner provides initial contact for individuals seeking psychiatric and/or substance abuse assistance; provides telephone triage for community/crisis calls; and initiates contact with Managed Care companies, including precertification and benefit information. The Intake Planner makes arrangements for new admissions including orientation to the program for all new patients and follows up on patient calls and

absences. The Intake Planner is also responsible for information entry and upkeep to databases; maintaining and submitting statistics; and charge entry audits. Excellent customer service skills are required.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Case Management

Organization: AdventHealth Hendersonville

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Hendersonville

Req ID: 21044019

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.