Patient Access Financial Counselor AdventHealth Wesley Chapel
Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544
Top Reasons to Work at AdventHealth Wesley Chapel
From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
50,000 sq ft community Health & Wellness Center
Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco
Full Time Days 40 Hours Per Week. Mon-Fri 8:30am to 5pm.
You Will Be Responsible For:
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :
· Government Assistance Screening
· Upfront Payment Collection/Coordinate Payment Agreements
· Insurance Verification
· Customer Service
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED :
· Knowledge in Microsoft Word and Internet skills.
· Ability to deal effectively with the public.
· Ability to follow written and verbal instructions.
· Ability to work and willingness to work flexible schedules, including nights, weekends and holidays etc.
· Ability and willingness to adapt to change.
KNOWLEDGE AND SKILLS PREFERRED:
· Previous experience in a medical setting, ie. Physician Office, Hospital, Etc.
· Medical Terminology
· Working Knowledge of Medicare, Medicaid, Managed Care and other third party insurance.
EDUCATION AND EXPERIENCE REQUIRED :
· High School Diploma
EDUCATION AND EXPERIENCE PREFERRED:
· Three year experience in a Patient Access Service Environment
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED :
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
LIVING OUR SERVICE STANDARDS
How we treat those we serve and each other is what sets us apart from other healthcare organizations. We want everyone who walks through our doors to feel loved, cared for, and at ease. Whether you are clinical or non-clinical, your actions and behaviors can create an environment that either builds trust or causes anxiety and fear. We have made it easy for you to ensure that you are always building trust and providing excellent care by exhibiting our Service Standards.
All team members will be held accountable for consistently living out our 16 Service Standards and the additional behaviors listed below to ensure that every person, every time has an exceptional experience.
KEEP ME SAFE
I make safety my number one priority.
I protect privacy and confidentiality.
I keep my environment clean.
I follow the dress code and wear my badge correctly.
I treat others with uncommon compassion.
I nurture whole-person care through CREATION Health.
I treat others with fairness and respect.
I listen and communicate using iCARE. (Introduce, Connect, Anticipate, Reinforce, Extend)
MAKE IT EASY
I help guests to their destination.
I speak highly of others to provide connected care.
I collaborate to create solutions, not excuses.
I innovate and continually seek ways to improve our work.
I am positive and aim to exceed all expectations.
I follow through on commitments.
I use discretion with personal devices.
I recover service and restore trust using ACT. (Acknowledge/Apologize, Correct, Thank)
Team members must conform to all AdventHealth organizational and departmental policies and procedures including but not limited to:
· Code of Conduct as outlined in the “Guidelines for Employees” handbook
Establishes and maintains a history of regular attendance; makes appropriate use of PDO and observes department call-in procedures for absence; establishes and maintains punctual work habits. Exhibits timely arrival and departure and dependable time habits including meal and other breaks.
Attends and participates in mandatory facility-wide and department training/meetings as required (including but not limited to: ALN, safety training, etc.). Is able to demonstrate and apply knowledge of fire, safety, security, and disaster procedure regulations as presented in orientation, outlined in the safety manual, and as pertains to each work area.
Required to respond to emergency situations (i.e. disasters, hurricanes, etc.) by reporting to department and staying until the crisis is over or your position is covered by incoming personnel. This is a mandatory requirement. Refusal to respond may result in termination.
Contributes to the successful achievement of department-stated goals and objectives and will facilitate staff cohesiveness and communication.
Under the general direction of the Patient Access Director. The Patient Access Service Representative participates in the functions and daily activities of the Patient Access Service Departments: Registration, Scheduling, Insurance Verification, Financial Counseling, and Concierge, coordination of the Patient Access departments, release of medical information, reception, and cashier. May also be responsible for taking occasional on call responsibilities at certain campuses
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Financial Services
Organization: AdventHealth Wesley Chapel
Shift: 1 - Day
Travel: AdventHealth Wesley Chapel
Req ID: 21043605
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.