Job Information

AdventHealth Financial Counselor in Wesley Chapel, Florida


All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days offer from Day One

  • Career Development

  • Whole Person Wellbeing Resources

Our promise to you:

Schedule: Full Time

Shift : Mon-Fri 8:30am to 5pm. Must have strong collections experience

The community you’ll be caring for: Adventhealth Wesley Chapel

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests, and receives payments for services, performs cashiering functions, clears registration errors, and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.


The value you’ll bring to the team:

  • Greets each patient warmly and professionally

  • Collects patient demographics

  • Verifies patient Insurance

  • Explains to the patient what insurance would cover

  • Explains to the patient what out of pocket cost will be

  • Provides financial assistance resources to the patient if need be

The expertise and experiences you’ll need to succeed:

  • Proof of High School or GED Diploma is required

  • One year of customer service experience is preferred

  • One year of relevant healthcare experience is preferred

  • Patient Access/Patient Registration experience is preferred

  • Prior healthcare collections experience is preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Wesley Chapel

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Wesley Chapel

Req ID: 21043605

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.