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AdventHealth Registered Nurse Patient Advocate Risk Management Associate Full Time Days Wesley Chapel in Wesley Chapel, Florida


Registered Nurse Patient Advocate Risk Management Associate * AdventHealth Wesley Chapel *

Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544

Top Reasons to Work at AdventHealth Wesley Chapel

  • From state-of-the-art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness
  • Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health
  • 50,000 sq ft community Health & Wellness Center
  • Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.
  • Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times
  • Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco

Work Hours/Shift:

Full Time / Days

You will be responsible for:

Under the supervision of the FHWC Risk Manager, this position will:

Maintain the facility grievance and complaint log adhering to AHCA requirements. The Patient Advocate maintains the log to include the date the issue presented, a synopsis of the issue, any actions taken to resolve the issue, and the outcome.

  • Receives, investigates and resolves complaints and formal grievances while evaluating for actual/potential, safety/liability issues.


  • Coordinates investigation with appropriate Director/Manager
  • Maintains confidential documentation of investigation
  • Documents follow-up and solutions appropriately
  • Completes appropriate information for claim submission on potential liability cases
  • Composes appropriate and timely response letters to patients, visitors, and family members, ensuring grammatical accuracy and in accordance with FHWC’s grievance policy.
  • Reviews physician related grievances with appropriate Medical Staff leaders/committees and assists in required follow up letters and/or chart reviews.
  • Analyzes monthly grievance data for statistical trends; presents the information at appropriate hospital committee meetings.
  • Works with staff to resolve specific trends
  • Coordinates or participates on trend improvement teams
  • Serves on appropriate committees and participates in the development of a superior Patient Experience environment. This will include education clinical training in orientation and on the units with peer-based rounding.
  • Educates/coaches staff on quality customer service and the Patient Experience.
  • Participates, as requested, in regulatory surveys.
  • Compiles requested data
  • Gathers requested reports, policies and procedures
  • Responds to patients' needs, requests and concerns as appropriate; investigates and/or channels complaints or problems to appropriate Hospital staff; assists in resolving conflicts and acts as an intermediary between patients, families and staff. Provide emotional support to patients, families and staff as needed.
  • Promotes establishment and maintenance of meaningful communications between patients, families and staff; facilitates dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and problems.
  • Assists in the investigation of patient needs and devises methods to improve the overall effectiveness between patients and the Hospital.
  • Follow and assist with Patient Safety Organization Process.
  • Assist with reviewing Risk Masters for appropriate follow up completion.
  • Conduct chart reviews to retrieve information and timelines for the investigation of events.


What You Will Need:

  • Registered Nurse FL License
  • RN with minimum 3 years acute care hospital experience
  • Non-clinical with minimum 3 years similar work experience
  • Conflict Resolution/De-escalation training (Preferred)
  • 5 years clinical experience in an acute care hospital (Preferred)
  • 1yr Critical Care experience (Preferred)

Job Summary:

The Patient Advocate functions as an advisor, consultant, and advocate for patients, their families, and the hospital. The primary duty of the Patient Advocate is to take an intermediary role and help ensure that the quality of patient care provided by FHWC physicians and staff is satisfactory and issues are resolved in a timely manner. The Patient Advocate transcends departmental lines and interacts with staff at all levels within the organization to serve as a central resource and coordinating link for all patient, family and visitor concerns, complaints, grievances, suggestions and compliments to FHWC.

As a Risk Management Associate, this role will act as the Risk Designee and duties will include receiving and reviewing occurrence reports, determining any immediate action needed / taking measures to initiate follow up, and immediately reporting any potential adverse incidents to the Risk Manager. The designee will ensure that all occurrence reports reach the Risk Management Department within 72 hours of the incident date of occurrence, or date of knowledge of the incident. Follow and assist with Patient Safety Organization Process.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Risk Management

Organization: AdventHealth Wesley Chapel

Schedule: Full-time

Shift: 1 - Day

Travel: No

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.