AdventHealth Care Advocate in Winter Park, Florida
Care Advocate - AdventHealth
Location Address: Winter Park, FL 32789
Top Reasons to be a Care Advocate at AdventHealth
An opportunity to solve real problems on behalf of patients
Be a part of our Christian mission with a focus on community wellness
Have meaningful interactions as you join patients on their health journey
Career growth and advancement potential
Work for an organization that is a national leader in quality, safety and patient satisfaction.
Be part of a new service that brings solutions to our patients
Work Hours/Shift: Full Time, Days
You Will Be Responsible For:
Solving problems, offering resolution of issues and providing answers that will most benefit patients
Serving as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
Empathetically and effectively managing patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships
Using previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications
Ensuring complete resolution to consumer questions or concerns
Managing processes across AdventHealth that connect consumers with necessary services within AdventHealth
What You Will Need:
EDUCATION AND EXPERIENCE REQUIRED :
One year of experience in a healthcare environment and/or two years of experience in customer service or related experience
High School Diploma and/or GED
EDUCATION AND EXPERIENCE PREFERRED :
Graduation from an accredited medical assistant program.
Graduation from an accredited bachelor’s degree program
LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED :
- National Medical Assistant Certification or Registry through ARMA, AMMA, NCCT or AMT.
The Care Advocate focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth network. The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole. Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers. He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality. The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.