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Job Information

AdventHealth Care Advocate in Winter Park, Florida

Description

Care Advocate - AdventHealth

Location Address: Winter Park, FL 32789

Top Reasons to be a Care Advocate at AdventHealth

  • An opportunity to solve real problems on behalf of patients

  • Be a part of our Christian mission with a focus on community wellness

  • Have meaningful interactions as you join patients on their health journey

  • Career growth and advancement potential

  • Work for an organization that is a national leader in quality, safety and patient satisfaction.

  • Be part of a new service that brings solutions to our patients

Work Hours/Shift: Full Time, Days

You Will Be Responsible For:

  • Solving problems, offering resolution of issues and providing answers that will most benefit patients

  • Serving as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.

  • Empathetically and effectively managing patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships

  • Using previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications

  • Ensuring complete resolution to consumer questions or concerns

  • Managing processes across AdventHealth that connect consumers with necessary services within AdventHealth

Qualifications

What You Will Need:

EDUCATION AND EXPERIENCE REQUIRED :

  • One year of experience in a healthcare environment and/or two years of experience in customer service or related experience

  • High School Diploma and/or GED

EDUCATION AND EXPERIENCE PREFERRED :

  • Graduation from an accredited medical assistant program.

  • Graduation from an accredited bachelor’s degree program

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED :

  • National Medical Assistant Certification or Registry through ARMA, AMMA, NCCT or AMT.

Job Summary:

The Care Advocate focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth network. The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole. Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers. He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality. The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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