Job Information

AdventHealth Care Concierge in Ocala, Florida

Description

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Location: 12740 TELECOMM PKWY, STE 100, Tampa, 33637

The community you’ll be caring for: AdventHealth Medical Group West FL

The role you’ll contribute: Care Concierge

The Care Concierge, under the general direction of the Sr. Manager Care Pavilion is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Care Pavilion. The Care Concierge is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Care Pavilion Care Concierge will support other needs as directed.

The value you’ll bring to the team:

  • Serves as a brand ambassador for the Care Pavilion, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities

  • Proactively guides consumers through their Care Pavilion experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.

  • Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.

  • Greets consumers as they enter the facilities. Offers assistance, as needed and appropriate to the consumer.

  • Confirms patient demographics and account information is accurate and completed prior to visit.

  • Meets or exceeds upfront collections by facilitating the consumer payment process through the AdventHealth payment portal or application Provides support in the execution of Care Pavilion consumer experiences

Qualifications

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

  • High school graduate with 2-years of healthcare experience or 2-years of hospitality experience

  • Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience

  • Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days

Preferred qualifications:

  • Hospital, Medical Practice or Physician office experience

  • Knowledge of medical terminology

  • Previous team lead/supervisory experience

  • Bilingual

  • Bachelor’s degree

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Physician Services

Organization: AdventHealth Medical Group West FL

Schedule: 1 - Day

Shift: AHMG West Florida

Req ID: 22029009

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.