Centralized Scheduler II Surgery Full Time Days
615 E Princeton, Suite 410 N Orlando, FL 32803
Shift: Days Monday- Thursday 8a-5p, and Friday 8a-1p
Top Reasons to work at AdventHealth Surgery Department
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
You Will Be Responsible For:
Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Call Performance: Maintains established performance levels. Is available to take scheduling calls from both patients and physician offices at all times while also actively scheduling patients through faxed requisitions received in the department.
Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to minimize patient and physician inconvenience through accurate and comprehensive collection of information required for scheduling, pre-registration, pre-certification (where possible) of ancillary procedures (and other study types if applicable).
Pre-Access Performance: Works closely with the Outpatient Care Coordinator and Patient Financial Services to ensure that all required information is collected in a timely fashion to ensure efficient patient imaging studies are performed and appropriately documented for accurate billing.
Accuracy: Enters accurate information in Scheduling and Registration systems with minimal errors. Validates updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found in system to promote education, coaching and training opportunities of others where appropriate.
What You Will Need:
Effective written and oral communication skills
Intermediate computer skills
Analytical skills to foresee process roadblocks
Detailed focus on accuracy and completeness of examination documentation requirements
Knowledge of Medical and imaging terminology, modality usage
College education or coursework in medical terminology and/or coding
Understanding of Health Insurance authorization processes
Schedules resources for Imaging exams and procedures to maximize patient convenience and efficiency of resource utilization. Proficiently schedules and pre-registers patients for tests in Imaging Services, Diagnostics, Pain Medicine, Sports Medicine, and/or Rehab, across campuses, using a computerized scheduling system. Provides special instructions for procedures and directions to facilities and departments. Works with Patient Financial Services to complete or verify accurate completion of numerous pre-visit tasks. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful of all.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Financial Services
Organization: AdventHealth Orlando
Schedule: 1 - Day
Shift: AdventHealth Orl Support
Req ID: 23008947
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.