Job Information

AdventHealth Security Dispatcher Full-Time Days- Wesley Chapel in Wesley Chapel, Florida


Security Dispatcher Full-Time Days- AdventHealth Wesley Chapel

Location Address: 2600 Bruce B. Downs Blvd Wesley Chapel, Florida 33544

Top Reasons to Work at AdventHealth Wesley Chapel

  • From state- of- the- art equipment to the most intricate building details, AdventHealth Wesley Chapel was designed from the ground up to maximize healing, patient care and wellness

  • Recognized as leader in patient satisfaction and was named Top 100 Hospital in Modern Healthcare Magazine by IBM Watson Health

  • 50,000 sq ft community Health & Wellness Center

  • Comprehensive women’s health center named Inspiration Place that incorporates female physician specialists, women’s imaging, pelvic floor and female physical therapy and a boutique spa.

  • Consistently named a Top Workplace in Tampa Bay by the Tampa Bay Times

  • AdventHealth Wesley Chapel has been named to Healthgrades Top 250 Hospitals list. This places them in the top 5% of hospitals in the country for superior clinical performance and excellence

  • Opened an offsite 24 bed, 24/7 emergency room in Central Pasco to better serve the emergency health needs of residents in west and central Pasco

Work Hours/Shift:

Full Time (Days)

You Will Be Responsible For:

• Communicates and documents Security Officer activities for routine patrols, posting, and assignment of calls for service.

• Answers emergency and non-emergency telephone for the Security Operations Center.

• Performs facility electronic lockdown as directed by department policy.

• Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated.

• Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms.

• Exhibits good judgment and authoritative demeanor during critical situations while maintaining a high level of customer service and professionalism.

• Documents calls for service utilizing a Computer Aided Dispatch (CAD) software.

• Utilizes Closed Circuit TV (CCTV) systems to monitor cameras that monitor in progress situations and relay observed information to field responders per department procedures.

• Maintains logs of all deceased patients within the Hospital System and receives information via telephone from the legally authorized person regarding arrangements for the release of deceased patients from Hospital.

• Utilizes phone and mass notification systems to notify Hospital stakeholders and leadership of significant events

• May log calls for services, response times, and the outcome

• Parking Decal issuance - Staff and Physicians

• Badge Activation and Deactivation

• Performs other duties as assigned


What You Will Need:

  • High School grad or Equivalent


• International Association of Healthcare Security and Safety (IAHSS) Certified Healthcare Security Officer (CHSO) or obtain within six months of hire

Job Summary:

The Security Dispatcher is responsible for maintaining professional, effective, and efficient operation of the Security Operations Center. Coordinates activity of Security Officers in the field and communicates via radio. Receives calls for service via telephone from patients, visitors, and employees throughout all AdventHealth locations within the market. Maintains records associated with the Security Operations Center. Monitors alarms to systems for medical gas, fire and life safety, infant abduction, access control, and generators. Dispatches appropriate resources via radio and telephone for response to system alarms. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Security

Organization: AdventHealth Wesley Chapel

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Wesley Chapel

Req ID: 21034895

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.